Warranty & Product Support

At WS Game Company, we take pride in the quality and craftsmanship of our products. Our goal is simple: every customer should enjoy their game as it was intended. If your game arrives damaged, is missing components, or has a manufacturing defect, we are here to help.

All products purchased from WS Game Company or an authorized retailer are covered by a 12-month limited warranty from the original date of purchase against defects in materials and workmanship. While we cannot guarantee replacement parts for discontinued products or items outside the warranty period, we will make every reasonable effort to assist whenever possible.

To help us resolve your request as quickly as possible, please provide:

• Where the game was purchased
• Proof of purchase, if available
• Product name or SKU
• A brief description of the issue
• Clear photos of the damaged or defective product and packaging, when applicable

Once we review your request, we'll determine the most appropriate resolution. Depending on the issue, this may include replacement parts, a replacement product, or another suitable solution.

Please note that this warranty does not cover damage resulting from misuse, accidents, normal wear and tear, or unauthorized modifications.

Once received, our Customer Care team will review your request and determine the most appropriate resolution.