Shipping Information

We strive to process and ship orders as quickly as possible so you can start enjoying your new game.

• Orders are typically processed within 1–2 business days.
• Orders are processed Monday through Friday, excluding holidays.
• During holidays and promotional events, processing times may be slightly longer.

In most cases we ship UPS Ground.

Once your order ships, you'll receive a confirmation email with tracking information.

Once your package has shipped, you can track its progress using the tracking link included in your shipping confirmation email.

If your tracking hasn't been updated within 48 hours, please Contact Customer Care.

If your tracking indicates your package is delayed or appears to be lost in transit, please Contact Customer Care.

We'll work with the carrier to investigate and help determine the best resolution.

If your tracking shows your order as delivered but you can't locate it:

• Check around your delivery location.
• Ask household members or neighbors.
• Contact the shipping carrier.
• If you still need assistance, please Contact Customer Care.

If your order arrives damaged please Contact Customer Care within 7 days of delivery.

We will need:

• Your order number
• Photos of the shipping carton
• Photos of the product packaging
• Photos of the damage

We'll review your request and work to resolve the issue promptly.

We currently ship website orders within the U.S. only. If you see something you love, please Contact Customer Care to inquire about potential authorized retailers near you.