FAQs

If your order has not yet shipped, we'll do our best to accommodate your request. Please Contact Customer Care as soon as possible.

If your order hasn't shipped, yes. Contact Customer Care immediately.

Returns are accepted for new, unopened, and unused merchandise ordered through our website within 30 days of delivery.

If your purchase was made directly from WS Game Company, you can begin your return through our online Returns Center.

If you purchased from another retailer, please contact that retailer directly.

Return shipping depends on the reason for the return. Return options and shipping costs, if applicable, will be provided during the online return process.

Submit a Warranty & Product Support request and include photos of the damage along with your proof of purchase.

Please complete our Replacement Parts Request. We'll review your request and determine the best solution.

WS Game Company products are covered by a 12-month Limited Warranty against defects in materials and workmanship.

Returns should be processed through Amazon according to Amazon's return policy.

Returns should be initiated with the retailer where the product was purchased.

For product quality issues covered under our warranty, please Contact Customer Care.

Absolutely. If possible, let us know where the game was purchased and provide any information you have about the product. We'll make every reasonable effort to assist.

Many replacement parts are available, depending on the product and inventory.

Submit a Replacement Parts request, and our team will review availability.

Accidental loss isn't covered by our Limited Warranty, but we'll do our best to help you obtain a replacement part if one is available.

Yes. Every product purchased directly from WS Game Company or an authorized retailer is an authentic WS Game Company product.