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Returns & Exchanges
Returns
You may return your product within 30 days of receiving your order. Product must be unused with fully intact packaging. Once we have received the returned item back to our warehouse we will assess the product and then issue a refund.
Unfortunately we don't offer prepaid labels for returns, or exchanges. We recommend sending your order back to us using a trackable service as we're not responsible for lost or damaged returns.
Exchanges
Unfortunately we're unable to offer exchanges, however please feel free to return your product/s so we can refund them. That way you can repurchase what you would like on our site.
Damaged or Faulty Product
We offer a 12 month warranty on all our products. To obtain a replacement for a faulty product, the information below will need to be provided to our customer service team for assessment through our faulty form.
- Proof of the product fault.
- Proof of purchase ie: order number, retail receipt, bank statement.
Due to unforeseen duties and charges incurred at customs we are unable to send replacement products internationally from our warehouse in California. If you are a WS Game Company customer with a faulty product and reside in the USA or Canada, we are able to offer you a full refund for your faulty product. If you have bought from one of our WS Game Company retailers then you will need to get in contact with them for their replacement policy.
Use this form in order to submit your report of damaged goods, returns, or exchanges to WS Game Company.
